Clinical Advisor

Job Description

Location:                                  Rental / Sales & Territory Area Cover - West Midlands, M5 North

Department:                             Clinical

Reporting to:                            Clinical Nurse Manager

Overall Purpose: 

To maximise and be one of our professional ambassadors for all the clinical product profiles of Linet UK Limited. 

Actively, assisting as part of the Rentals, Sales & Clinical Team to ensure support and delivery of clinical and product training excellence within West Midlands, M5 North / UK sites if necessary.  You will ensure you deliver a strategic service to the business and maintain our regulatory compliance.

Principle Responsibilities

To maintain an up to date Knowledge of the Linet and other associated product range, including their operating instructions. 

You will have a strong understanding of key NHS challenges in both Acute and integrated care and demonstrate excellent people management, and decision-making abilities. 

Main Duties and responsibilities:

• To provide excellent and inspirational clinical product training and support various clients sites, Management and colleagues in the sales and clinical delivery team.
• Effectively drive outputs, and in unison with the Clinical Manager, whilst maintaining focus on business objectives, company values, service level agreements and effective relationships.
• To ensure with liaison with Clinical Manager and any Trust Approved Officers, that you assist with any staff/patient surveys, and collate results for further management discussions. 
• Lead, manage and develop your role through effective, supportive people management, including coaching, motivating and developing the capabilities within the service / training provision.
• Develop and collate clinical training documentation and research to support the company’s product portfolio in conjunction with the long-term strategy.
• Undertakes as request by the Sales/Clinical Manager a range of intermittent audits, monitoring and assessments against workloads, and to relevant quality standards for work carried out by all subordinates, e.g. verify work undertaken by engineers, installer/collectors and cleaner assemblers
• Collate, interpret and act upon all relevant training tools to ensure a consistent team approach and delivery to the customer.
• Collaborate with Marketing, Sales and business stakeholders to drive further business opportunities in line with the overall Sales and the businesses long-term strategy.
• Assist in the planning and implementation of sustainable and effective processes for recruitment, retention and succession planning for future organisational growth, development and success. Working with HR to effectively manage staffing requirements.
• Conduct regular reviews of process, procedures in a collaborative forum to ensure performance and/or retention issues. 
• Ensure the customers is kept educated and trained to a consistent, professional standard, supporting attainment of additional qualifications as necessary to continuously improve their product awareness.
• To actively undertake internal training with colleagues and on-site nursing and other site representatives in relation to the Linet UK or Group Product range.
• Review any customer feedback/satisfaction experience of the clinical service provided with your line manager on a regular basis.
• Keep accurate records at all times, liaising with relevant departments where necessary to fulfil the remit of the role.

General Duties

To perform all the previously described responsibilities in a manner consistent with;

• company policies.
• company quality manual, and its relevant objectives.
• departmental and business procedures.
• any other company policy or quality, health & safety, environmental documents deemed applicable by the Linet UK Senior management team.

To be ready to assist other teams as required in order to ensure Linet UK is promoted to customers or clients and within any SLA Agreements/Contractual obligations. Working within required policies, procedures and H&S requirements. 

Essential Skills

• Training Product to Clients.
• Committed to relevant CPD achievement and supporting colleagues with shared knowledge training and development.
• Excellent IT skills.
• Excellent people management and communication skills.
• Forward thinking, innovative problem solver with excellent organisation skills.
• Capable of using own initiative, enthusiastic, motivated and able to work effectively individually and as part of a team.
• Strong commitment to customer focus and delivery of targets, with the ability to proactively recommend clinical improvements where appropriate.

Additional Notes:

The principal responsibilities are a summary of the duties for general guidance, and are not intended to be a total or exhaustive list.  The job holder is expected, when requested by management, to undertake other tasks that may reasonably be expected as and when required.

KEY ROLE REQUIREMENTS/PERSON SPECIFICATION