PARTS SPECIALIST

SUMMARY 

The Parts Specialist will be responsible for the day-to-day handling of parts shipments and returns, including customer claims and returns. They will work closely with the Customer Advocacy Team, the Inside Technical Support Specialist, the Logistics Coordinator, warehouse personnel and any other team members to ensure prompt handling of all customer and corporate needs and requirements.  They will track warranty coverage and claims, as well as reporting and communication to Customer Advocacy on warranty coverage, service contracts, and complaint communications. He/she will also monitor and verify all parts shipping invoices for accuracy before submitting to accounting. He/she will also be responsible for the receiving, stocking, labeling and general maintenance of the parts area.  They will assist in development of min/max part quantities (related to inventory management) and notify the Parts Inventory Coordinator of any part deficiencies or inventory issues. Monitor the needs of the shipping supplies (boxes/tape/package handling supplies) for parts shipments. Execute handling of all administrative functions and filing to company procedures. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, those listed below: 

• Manage the day-to-day responsibilities around parts shipments (including inbound), returns and claim/complaint handling.
• Communicate daily with the Customer Advocacy Team and Parts Inventory Coordinator on customer issues, parts requests and inventory control.
• Verify all parts shipping invoices for accuracy and cost control.
• Receiving, stocking, labeling and general maintenance of parts area.
• Assist with weekly cycle counts of assorted parts categories if needed.
• Administration and filing of all related documents by audit standards.
• Assist in the inventory level of product quantities by communicating related inventory level issues to the Parts Inventory Coordinator.

SUPERVISORY RESPONSIBILITIES 

This position does not have direct employee supervisory responsibilities.

EDUCATION and/or EXPERIENCE 

• High school diploma or equivalent; 3+ years related experience and/or training to include medical device compliant handling and warranty claims

• Working knowledge of Microsoft Office software and SAP 

• Demonstrated ability and aptitude to create and utilize database reports

• Demonstrated ability and aptitude to learn and use software reporting tools (i.e., SAP, Unishippers, Salesforce, other CRMs or Accounting software)

• Strong organizational skills

• Lift experience (cherry picker, forklift, reach trucks, high ladder)

LANGUAGE SKILLS 

Ability to respond to common inquiries or complaints from customers, as well as sales and service personnel.

MATHEMATICAL SKILLS 

Ability to apply mathematical concepts and operations.

REASONING ABILITY 

Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions 

PHYSICAL DEMANDS  

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to sit and stand.  The employee is occasionally required to walk, reach and grasp with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT  

The work environment is a non-climate controlled warehouse and located at the North American Operations Center: 10400 Bryton Corporate Center Drive, Huntersville, NC 28078.

TRAVEL

Travel is not normally part of this job, however employees can be called upon to travel as much as 5-10% in support of the organization.

Linet Americas, Inc. is an Equal Opportunity / Affirmative Action employer.
All candidates are selected solely on the basis of legally permissible job related criteria.