BACK-OFFICE AFTER-SALES SPECIALIST

In this position you will ensure effective and efficient after-sales customer support. You will closelly cooperate with after-sales department. 

Responsibilities:

• Customer support in German/French in all aftersales service matters (telephone and email)
• Ensuring availability of customer service
• Preparing offers for service orders
• First point of contact for customer inquiries
• Responding to incoming customer service and technical inquiries & questions
• Receiving spare parts orders
• Receiving orders for our various services
• Ensure timely shipping of accessories and spare parts (cooperation with logistics)
• Order completion on time
• Order processing of warranty cases with customers and the factory
• Material orders in the factories
• Active offering such as (safety control), services and additional sales to customers
• Material orders for the sample pool/sampling

Qualifications

• Experience in customer service and technical flair would be an advantage
• Experienced handling of ERP and MS Office suite
• Independent, efficient and structured way of working with sense of detail
• Service oriented and dynamic personality
• Very good verbal and written communication skills in German and French; good English knowledge

What we offer?

• Part-time opportunity: 0.6 FTE
• Opportunity to work for a growing and successful international group
• Modern, light-flooded workplace
• In-house training and professional growth
• Established and dynamic team
• Up-to-date employment conditions
• Central location; 2 minutes from the Lyssach motorway exit; Public transport in front of the building
• Free parking
• On-site shopping
• Catering facilities in the building and around
• Start: January/February 2025

If you are interested, please, click on: Apply Now and send your CV in English.